Privacy & Data Protection Policy

Contents of this Section

Date last reviewed: 19 April 2020

Data Sharing/Processing Agreement

We ask all organisations joining the network, as well as our volunteers, to sign an agreement as Data Processors. You can find a copy of the agreement by clicking here.

Data Privacy Policy

Identity and Contact Details

This privacy notice details how the Trustees of the Support Redditch Emergency Network (SREN) uses the information that we collect.

We are the Support Redditch Emergency Network (SREN), a Charitable Incorporated Organisation (CIO) registered in England under Charity Number 1188889.

We are committed to fully complying with the relevant data protection legislation in the UK including the EU General Data Protection Regulations (GDPR) and the Data Protection Act 2018.  As committee members, we recognise our responsibility (jointly and individually) as data controllers in the meaning of this legislation

You can contact us by emailing the trustees or writing to:

The Trustees
Support Redditch Emergency Network
C/O Suite F113
Faraday Business Centre
Windsor Road
B97 6DJ

Data Collected

We may collect and use the following personal information:

  • Name and contact details
  • Details of correspondence, meetings and appointments
  • Bank account and payment details
  • Details of services requested and rendered
  • Passport and/or driving licence and/or Disclosure & Barring Service (DBS) certificate when you apply to be a volunteer
  • Details of your personal, social and financial circumstances

We will use this information to manage the charity, to link up volunteers with requests for service, to keep volunteers informed, to respond to enquiries and to arrange payment for any goods obtained by volunteers on behalf of service users.

This information is necessary for us to fulfil our contractual and legal obligations and in pursuing our legitimate interests in managing the objectives of the association.

Data Sharing

We may share your information with other individuals, volunteers, companies, organisations and statutory bodies in line with the purposes listed above.  In all cases, we have agreements in place to protect your information as best we can. Organisations that we may share information with are:

  • Companies and individuals involved with the design, hosting and maintenance of our website and our email and IT systems
  • Our insurers and professional advisers
  • Councils and their partners and agents
  • The UK Government and its agencies
  • Police and their partner agencies
  • NHS and its partner agencies
  • Volunteer Community Groups who have signed a data sharing agreement with us
  • Individually Registered Volunteers who have agreed to our data sharing agreement
  • Charities who are aligned with our purposes and who have agreed to our data sharing agreement

In addition, where you communicate with us via social media messaging platforms, the information is shared with the platform operator and their own data protection policies also apply.

The Trustees will review this policy and our data sharing arrangements once the current COVID-19 crisis has passed.

International Transfer

Some information may be stored and processed outside of the EEA. 

Where information is transferred outside of the EEA, we ensure that appropriate safeguards are in place to protect your information to the same or an equivalent level as would be found in UK and EU data protection legislation.  The safeguards we use are:

  • Ensuring the country is the subject of an EU adequacy decision; or
  • Ensuring the company is a member of an adequate. Legally-binding scheme such as EU-US Privacy Shield; or
  • Ensuring the contract includes ICO-approved model contract clauses; or
  • Ensuring the organisation is subject to ICO-approved binding corporate rules or an ICO-approved code of conduct.


In accord with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have.  If you require further information about our information retention policies, please contact us.

Your rights

Under UK and EU data protection legislation, you have a number of rights with respect to your information.  These include:

  • The right to be informed about the information we hold about you
  • The right of access to the information we hold about you
  • The right to have any errors rectified
  • The right to withdraw consent (where consent is the basis of processing)
  • The right to object to processing

If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details above.  


If you have any cause for complaint about the way we care for your information, please do contact us and we will do our best to resolve the situation for you.  You also have the right to complain directly to the Information Commisioner’s Office. You can find details of how to contact them here:  or by calling their helpline on 0303 123 1113.