Royal Mail has released a statement today, 24th March 2020
We are actively monitoring the rapidly evolving Coronavirus situation. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a key way of keeping the country together and helping many people who may not have the option to leave their homes.
We will continue providing the best delivery service we can and protect the health of our people, and our customers. We have already made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under review. There may be more changes in the coming days and weeks. We will keep you informed.
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On delivering to people in isolation where the item doesn’t go through a letterbox they add:
We have also changed the way we deliver items that won’t fit through the letterbox. For all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place the item at the door. Having knocked on the door, we will then step aside to a safe distance while the customer retrieves the item. This will ensure the item is delivered securely rather than being left outside.